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FAQ

Find our most common questions below
  • Once your order ships, you’ll get an email (and/or SMS) with a tracking link. You can also check your order status anytime using the “View your order” link in your confirmation email.

    Typical timelines:

    • Processing: 1–2 business days
    • Shipping: 3–7 business days domestic

    If it’s been 7 business days and you still don’t see tracking, contact us with your order number and we’ll help right away.

  • We stand behind Mind Master with a 45-day Money-Back Guarantee.

    To start a return/refund request, email us with:

    • Your order number
    • The email used at checkout
    • A quick note on what didn’t work for you

    We’ll respond within 24–48 hours with next steps.

    Note: Refund eligibility may vary for bundles, starter kits, or international orders (see our full policy here: refund policy).

  • You can manage your subscription in seconds via the Loop Customer Portal.

    Option A (fastest): Click “Manage Subscription” in your subscription email (sent after your first subscription order).

    Option B: Log into your account here: Account/Login Manage Subscription.

    In the portal you can:

    • Skip an upcoming order
    • Change delivery frequency
    • Swap products (if enabled)
    • Update address/payment
    • Cancel anytime (if your policy allows)

    If you can’t access the portal, contact us with your order number + email and we’ll help.

  • Mind Master is designed to fit your day—morning, midday, or afternoon.

    How to mix:

    1. Add Mind Master to coffee, tea, water, milk, or a smoothie
    2. Stir or froth for 10–15 seconds
    3. Enjoy

    How much: Follow the label. Many customers start with 1 scoop for a few days, then increase to 2–3 scoops as desired.

  • Mind Master is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease.

    Please check the ingredient list if you have allergies. If you are:

    • Pregnant or breastfeeding
    • Have a mushroom allergy
    • Immunocompromised, have an autoimmune condition, or are undergoing treatment
    • Taking blood thinners/antiplatelets or other medications

    …we recommend checking with your healthcare professional before use.

    Still unsure? Message us with the medication/class (no need for personal medical details) and we’ll share ingredient info to help you decide.

Customer Service

To help us help you, just fill out the form as best as you can
(with the email used for your order). You can also email us at info@mindmaster.life or call us at +1-424-464-5639.

Contact Us